Are your products authentic?
Yes, Baobella only sells 100% new and authentic products. We only buy products directly from manufacturing brands or brand authorised suppliers in the country of origin and dispatch directly from the UK. Baobella also possesses 98% customer satisfaction, please feel free to purchase on our website.
When will I receive my order?
We normally dispatch all orders from our warehouse based in London within 12 hours of your purchase. We use Royal Mail 24 hours service to delivery your beauty products to ensure you will receive it on time! You will receive your products within 1-2 working days of your order in the UK (except weekend or public holidays), 3-4 working days to Europe.
I do not understand English; how can I order online?
Our website is available in Chinese, please click the Chinese button at the top on the right hand side of the website, to change the language. If you need more help please call us +44 (0) 2037355188 or use online chatting with our customer service team during the working hours- 10am and 4pm, Monday to Friday.
Where do you deliver to? Can you ship orders to other European countries?
We currently deliver to all areas of the UK We also send orders to other European countries. For more delivery inquiries, please see here.
Will I have to pay any tax or duty on my order?
There is no tax or duty to pay for any order, if you live in the UK and Europe. Baobella is a UK limited company, orders are sent from our warehouse in London.
What is your loyalty scheme?
Every time you spend £1 on Baobella you will receive 1 loyalty point, every 100 points equals £1 and so on.
Do you have a physical store I can visit?
Baobella Boutique is an online store, we don’t have a physical store for you to visit at the present time. If there are any other inquiries, please contact firstname.lastname@example.org